30-DAY RISK-FREE, MONEY BACK GUARANTEE
Our guarantee and return policy are designed to provide you with sufficient time to ensure you made the right decision. If you are not completely satisfied with your purchase, simply return the item(s) within 30 days from the date of purchase for a refund.
100% Full Refund
Your complete satisfaction is valued more than anything else. If you’re not completely satisfied with your purchase, you may return it within 30 days from time of purchase to qualify for a full refund – no questions asked. Just pay for the shipping back to our warehouse.
Which Products Qualify To Be Returned
- Only items purchased directly from the Low Vision Lighting website are eligible for return.
- Special orders, pre-owned equipment, and abused items may not be returned.
- Items purchased within 30 days are eligible for a refund.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, do follow the recommended step first:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at Info@StellaLighting.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.